User Support :: Suggestions

If you're experiencing a problem with our software, please fill out and submit the following bug report form. If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post tips on the FAQ page.

Please be as specific as possible when describing the problem.

Please select one:
Please enter a brief one-line description of the problem:

(example: "I received an error when i tried to search the job database.")
What operating system are you using?
Other:
If the problem is reproducible, please list the steps required to cause it,
leaving a blank line between steps:

(example: "1. Create a new file. 2. Insert some text ...")

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

(note: it is much harder for us to fix non-reproducible bugs)
If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
Please provide us with the following information in case we need to contact you:
```
Name:    

E-mail:   
```
```
Phone(optional):   
```

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